Our Policies

ENVIRONMENTAL AND SUSTAINABILITY POLICY

At Doha Oasis, we are committed to the protection and enhancement of the environment across our hotel & residences, indoor theme park, restaurants, department store, and other sports & entertainment facilities.

Our goal is to minimize environmental impacts across all our activities, products, and services while promoting sustainability and biodiversity.

We strive to achieve this by maintaining an Environmental Management System in accordance with the ISO 14001:2015 standard, fostering a culture of environmental responsibility, and pursuing continual improvement.

To achieve this, we will continue to:

Prioritize the minimization of environmental impacts associated with our activities, products, and services by proactively identifying and mitigating risks and opportunities.
Ensure compliance with all applicable environmental legislation, regulations, and best practices, regularly evaluating our adherence to these requirements.
Foster a culture of environmental awareness and responsibility among colleagues, contractors, suppliers, and the local community, encouraging active participation in sustainability initiatives.
Establish environmental objectives and targets, regularly reviewing and aligning them with our strategic direction to enhance overall environmental performance.
Reduce the use of energy, raw materials, and waste production by promoting the principles of “reduce, reuse, and recycle”, while increasing biodiversity where opportunities exist.
Endeavor to eliminate the production of polluting emissions or discharges into the environment, taking proactive measures to protect and preserve wildlife and their natural habitats.
Provide necessary training, resources, and support to all colleagues to empower them to contribute to our environmental and sustainability goals.
Encourage active participation and accountability at all levels, ensuring leadership, passion, and commitment towards achieving environmental excellence.

HEALTH & SAFETY POLICY

At Doha Oasis, we are committed to ensuring a safe and healthy environment for all our colleagues, contractors, asset operators, residents, visitors, and the local community across our hotel & residences, indoor theme park, restaurants, department store, and other sports & entertainment facilities.

Our goal is to minimize health and safety risks across all our operations by complying with ISO 45001:2018 and fostering a culture of safety, responsibility, and continual improvement.

We are dedicated to maintaining a Health, Safety, and Environmental (HSE) management system that supports incident-free operations and promotes occupational health and well-being.

To achieve this, we will continue to:

Prioritize the health and safety of all stakeholders by proactively identifying, eliminating, or mitigating hazards and occupational health risks.
Ensure compliance with all applicable Occupational Health and Safety statutory and regulatory requirements, integrating best practices into our operations.
Foster a culture of safety by promoting awareness, engagement, and consultation among colleagues, contractors, visitors, and the local community.
Establish occupational health and safety objectives, regularly reviewing and aligning them with our strategic direction to enhance overall performance and risk management.
Provide necessary training, resources, and support to all colleagues to empower them to work safely and contribute to a secure and sustainable work environment.
Encourage active participation and accountability at all levels, ensuring leadership, passion, and commitment towards achieving health and safety excellence.
Uphold adherence to local and international health protocols, including those for disease outbreak prevention and control.

QUALITY POLICY

At Doha Oasis, we are committed to delivering exceptional experiences to all our guests and customers through high-quality services and products across our hotel & residences, indoor theme park, restaurants, department store, and other sports & entertainment facilities.

Our goal is to consistently meet or exceed customer expectations while ensuring the highest levels of safety, satisfaction, and operational excellence.

We are dedicated to maintaining a quality management system in accordance with the ISO 9001:2015 standard, which is aimed at continual improvement and customer satisfaction.

To achieve this, we will continue to:

Prioritize the needs and expectations of our guests and customers across all sectors, ensuring a high-quality, enjoyable experience at every touch point.
Maintain high standards of hospitality, entertainment, food safety, and retail services to ensure quality service delivery that consistently meets or exceeds industry standards.
Foster a culture of continuous improvement by regularly reviewing processes, identifying opportunities for enhancement, and acting on feedback to improve our services and products.
Establish measurable quality objectives that are reviewed regularly to ensure alignment with our strategic goals, customer satisfaction, and operational efficiency.
Provide our team members with the necessary training, resources, and motivation to ensure they are equipped to deliver exceptional service, maintain high standards, and contribute to the achievement of our quality objectives.